1.0 Prior Authorization for Product Returns and General Policies
To return a product to RC HELI DRONE OUTLET, you must get prior authorization and a Return Merchandise Authorization Number ("RMA") from RC HELI DRONE OUTLET. This number can be found on the printable Product Return PDF that is accessible after a return request has been accepted. The RMA number must be displayed prominently on the outside of the box, and you must include a copy of your Product Return PDF. An item returned to us without a Product Return PDF or RMA number can not be accepted and will be returned. RC HELI DRONE OUTLET may require a 35% restocking fee for returned merchandise in its sole discretion. A re-stocking fee does not apply to defective products. All merchandise returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. RC HELI DRONE OUTLET can not be held responsible for damage that occurs in transit. For merchandise that a customer wants to return for a refund, RC HELI DRONE OUTLET requires that the item and its packaging be in un-used, "like new" condition with all original packaging, cabling, manuals, etc. included, or the return will be refused. Inspect your product carefully before shipping as any signs of wear or use will result in a refused product return. No items are accepted for exchange or return after 10 days from the purchase date.
2.0 Defective Merchandise
RC HELI DRONE OUTLET will allow defective merchandise to be returned for an exchange only. Note that if RC HELI DRONE OUTLET is unable to reproduce the problem(s), the item will be shipped back and you will be charged for the return shipping. Whether or not an item is considered defective is determined in the sole discretion of RC HELI DRONE OUTLET. RC HELI DRONE OUTLET will not be liable for equipment that might have been lost and/or damaged as a result of defective merchandise. As an example, if a video transmitter you received from RC HELI DRONE OUTLET is defective and stops working during flight causing you to loose your airframe, RC HELI DRONE OUTLET may replace the defective video transmitter, IF AND ONLY IF IT’S FOUND TO BE DEFECTIVE, AND NOT PILOT ERROR.
3.0 Shipping Costs
1.If you are returning an item for a refund, or exchanging a functional product, you are
responsible for covering the return shipping costs.
2.If you are exchanging a defective item or an item you received in error due to a packaging mistake at RC HELI DRONE OUTLET warehouse, RC HELI DRONE OUTLETwill refund you the return shipping costs once we have received and processed your RMA.
3.For items returned to RC HELI DRONE OUTLET, RC HELI DRONE OUTLET will not cover the cost of "expedited" shipping. Please choose a standard shipping option that provides tracking (UPS Ground, USPS Priority Mail, etc.). If you are unsure about which shipping method to choose, please contact us and we'll be happy to assist you
RC HELIDRONE OUTLET provides no warranty of any kind for any of the equipment it sells or otherwise distributes. You assume all risks for any products purchased or received from RC HELI DRONE OUTLET. We sell our equipment expressly without warranty or performance for any use or situation. It is up to the user to ensure that the products safely meet the user’s intended purpose.
Due to the fact that the manufacturer will ONLY cover defects and workmanship, any drone kit that is flown and crashed, will not be covered in any way shape or form. Buyers who purchase any drones or drone electronics, knowingly accepts all responsibility , at the time of purchase.